Shipping & Returns Policy
Where is my item located?
Your item is located in our national distribution centre in Victoria.
Shipping costs are calculated prior to finalising checkout.
Do you ship overseas?
We ship all our products within Australia and our smaller products to New Zealand.
How are products delivered?
Orders are shipped using various couriers, mainly Australia Post. Orders can also be picked up from our warehouse by appointment.
How long does it take for an order to ship?
For Metropolitan VIC, NSW, SA and QLD, delivery is estimated 3-5 business days from date of order. For WA and NT, it could take up to 10 business days
Do you deliver to PO Boxes?
Yes, we do deliver to PO Boxes, however, some items cannot be delivered to PO Boxes, we will let you know in advanced if your item cannot be delivered to a PO Box.
Can I pick up my item?
Orders can also be picked up from our warehouse by appointment.
How do I know my order has been shipped?
Once you have placed the order online you will receive a confirmation email with all your details, please ensure your delivery address and your items are correct. If you wish to make any chances before the order is dispatched, you can contact our customer service team email@example.com
After your order has been dispatched, you will receive an email with your tracking details and a direct link to the carrier’s website to assist with tracking your order.
What happens my item is lost or damaged?
In the case of lost items, we will contact the carrier on your behalf to ensure the item is found or we will send a replacement after we have notified it’s been deemed as lost.
In the case of damaged items, please notify our customer service team within 48 hours with photos of the damages. Please keep all original packaging to aid in the return of the item if required.
What happens if I change my mind?
If you simply change your mind about your order prior to dispatch, we will refund your order. If the item has been dispatched, we will have it returned to our warehouse, costs incurred will be the delivery charges to return it to our warehouse and a 20% restocking fee. Product packaging must be intact for us to offer the refund stated above. You will need to notify us with 48 hours of receiving your product.
Import duty and taxes outside of Australia
For customers outside of Australia, you will be responsible for all your costs according to your government charges. All orders outside of Australia are excluded from the refund policy after dispatch.
All products are covered under a limited 2-year warranty.