How to purchase on this website?
Once you’re done shopping, you may view your items you have added to your cart by clicking “shopping cart” button on the menu bar at the top of any page.
You may adjust quantities by adjusting the minus and plus button. Once you are ready to checkout with the items in your cart, click on the “checkout” button in your shopping cart.
Follow the prompts through until your order is complete.
If you have any questions regarding the tracking of your order, please contact our customer support team firstname.lastname@example.org
Do you have a showroom to view your products?
We have products on display. All showroom appointments need to be scheduled with our customer service team.
Do you sell any products in the showroom?
All of our products can be purchased through our website or in the showroom.
What forms of payment do you accept?
At House of Glam, we accept Visa, MasterCard, Amex, Afterpay, Paypal, Zippay, Applepay and Google pay.
Is it safe to use my credit card on this website?
Yes! Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure shopping is safe. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
Can I make a change to an existing order?
Yes, you may make changes to your order up until your order has begun being processed. Once your order has been shipped, we can’t make order modifications. Please contact email@example.com with your order modifications.
Where's my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you have may have entered your email address incorrectly. Your confirmation email also may have gone to spam in your email.
How do I cancel my order?
You may cancel your order up until your order has begun being processed. Please contact our customer support team by emailing firstname.lastname@example.org. We will send an email confirming the order cancellation.
Can I order by phone, email or fax?
To protect your security, we only accept orders online. To place an order please use the shopping cart on our website - our friendly staff can chat to you via our live chat feature.
How do I use a promotional/discount code?
Once you have finished shopping, click on your cart and check out. Click show order summary and there will be a box with “Gift card or discount code”. Enter your code into this section and click apply. The discount will then be applied to your order and can be finished as usual.
What happens if something I order is out of stock?
Our website contains a feature that removes out-of-stock items from the online store, however on the rare occasion it does happen, you will be notified straight away from our customer service team.
What If I am ordering and there is an error in the checkout?
If you have any Technical Issues whilst using the site, please contact our customer support team and we will assist you immediately.
Are your prices inclusive of GST?
Yes, all of our prices are inclusive of GST.
All prices are shown in AUD?
All prices are shown in AUD. You can change your preference on the top left corner on the website.